Luckycrew privacy policy and data protection in Australia

Who we are and what this policy covers

We are Luckycrew, an online casino operator serving adult players in Australia. This policy describes how we handle personal information when you visit our site, create an account or contact us. It applies to every person who uses our services, and it is written to be read in full.

You must be 18 or older to use our site. We collect only what we need to run the service, keep it secure, and meet our legal duties. Where we are unsure whether a piece of information is needed, we leave it out.

By using our site you accept the practices described here. If you disagree with any part, please stop using the site and contact us before sharing any further information.

Information we collect

The personal information we hold falls into a few plain groups. Some you give us directly, and some is created when you use the site.

• Account details such as your name, date of birth, email address and contact number.
• Identity details that we may ask for to confirm your age and who you are.
• Transaction records linked to your account activity.
• Technical data such as your device type, browser, IP address and pages visited.
• Messages you send us when you ask for help or raise a concern.

We do not ask for information that has no bearing on your account or on our legal obligations. If a form field is optional, we mark it clearly so you can decide whether to fill it in.

How we use your information

We use personal information for clear, limited purposes. Each use is tied to running the service for you or to a duty we must meet.

1. To open, manage and secure your account.
2. To confirm that you are of legal age to play.
3. To process the activity you start on the site.
4. To answer your questions and resolve problems you raise.
5. To detect fraud, abuse and other misuse of the service.
6. To keep records that the law asks us to keep.

We may also use technical data in aggregate form to understand how the site performs and to fix faults. That data is not used to identify you personally in our reports.

Sharing, storage and security

We share personal information only where it is needed to run the service or where the law requires it. Service providers who help us operate the site are bound to treat your information with care and to use it only for the task we give them. We do not hand your details to anyone for their own marketing.

We protect information with technical and organisational safeguards that suit its sensitivity. Access inside our team is limited to people who need it for their work. No system is perfectly secure, so we ask you to choose a strong, unique password and to keep your login details private.

We keep information only as long as we need it for the purposes above or as the law requires. When it is no longer needed, we delete it or make it anonymous.

Cookies and similar tools

Our site uses small files called cookies to remember your settings and to keep you signed in. Some are essential for the site to work, and others help us see how pages are used. You can control cookies through your browser settings, although blocking essential ones may stop parts of the site from working. Our cookie policy explains these tools in more detail.

Your rights and choices

You may ask us for a copy of the personal information we hold about you. You may also ask us to correct anything that is wrong or out of date. In many cases you can ask us to delete your information, and we will do so unless the law requires us to keep it.

To make a request, contact our support team through the site. We may need to confirm who you are before we act, to protect your account from someone pretending to be you. We aim to respond promptly and will explain our decision if we cannot meet a request in full.

If you are unhappy with how we have handled your information, tell us first so we can put it right. You may also raise the matter with the relevant Australian privacy authority.

Responsible play and your data

We take player wellbeing seriously. Information we hold may be used to spot signs of harm and to support tools that help you stay in control. Gambling is for adults aged 18 or over, and it should stay a form of entertainment. If it stops being fun, please use the help options described on our responsible gambling page.