Luckycrew
Legal
Luckycrew terms and conditions
Who these terms apply to
These terms are the agreement between you and Luckycrew. They apply from the moment you open an account or use any part of our site. Please read them in full before you play, and come back to them whenever you have a question.
You must be at least 18 years old to use our site. We treat anyone under that age as ineligible, whatever the circumstances. If you are not sure that online gambling is allowed where you live, ask for advice before you register.
We may update these terms from time to time. When we do, the new version appears on this page and applies from the date shown. Continuing to use the site after a change means you accept the updated wording.
Your account and how you use it
You may hold one account only, and it must carry your real details. Names, dates of birth and contact information have to be accurate and kept up to date. An account is personal, so it cannot be shared, sold or passed to another person.
You are responsible for keeping your login details private. If you think someone else has gained access, tell our support team straight away so we can help you secure the account. Activity carried out with your details is treated as yours until you report a problem.
We may ask you to confirm your identity at some point. This helps us keep the site safe and meet our obligations. We may pause an account while a request is open, and we will tell you what we need from you.
Terms at a glance
| Topic | What it means for you |
|---|---|
| Minimum age | You must be 18 or older to register and play. |
| Accounts | One account per person, held in your own name with accurate details. |
| Bonus use | Any bonus is subject to its own conditions, shown with the offer. |
| Fair play | Cheating, collusion and exploiting errors are not allowed. |
| Changes | We may update these terms, and the current version is the one shown here. |
Fair play and conduct
We expect every player to act honestly. That means no cheating, no use of software that gives an unfair edge, and no working with others to gain an advantage. Playing from several accounts to exploit a promotion is also a breach of these terms.
If a game or the site shows an obvious error, you agree not to take advantage of it. Results affected by a clear technical fault may be corrected or voided. We will review each case with care and explain our decision if you ask.
Where we find a breach, we may limit, suspend or close the account. We may also withhold funds that came from the breach, to the extent the law allows. You can raise a concern with our support team at any time.
Bonuses, promotions and changes to the service
Offers on our site come with their own conditions. Read those conditions before you accept, because they set out how a bonus can be used and what is required of you. Our bonus types and wagering requirements pages explain the general ideas in plain words.
We may change, pause or withdraw a feature or an offer. Where that affects money already in your account, we will deal with it fairly and in line with the terms that applied when you accepted it.
Our liability is limited to the extent the law permits. We are not responsible for losses caused by events outside our reasonable control, such as network failures on your side. Nothing in these terms removes rights you have under the law.
Questions about these terms
Who can accept these terms?
Only people aged 18 or older who are allowed to gamble where they live. By registering you confirm that you meet both conditions.
Can I hold more than one account?
No. Each person may hold a single account in their own name. Extra accounts can be closed and the funds linked to them reviewed.
What happens if the terms change?
The updated version is published on this page and applies from the date shown. If you do not agree with a change, you should stop using the site and contact support.
What if I think my account has been misused?
Contact our support team at once. We will help you secure the account and look into what happened.